…AND it’s ridiculously getting slower
August 7, 2008
It seems my ordeal with Globe Broadband a.k.a. Globelines isn’t just about over yet. My Internet is getting slower each day (it’s just been two days). Check the Speedtest result above, my connection is WAY SLOWER than dial-up. Believe it. I’ve been doing speedtests since I woke up today, hoping to get at least a different result. But they’re all the same, the average speed didn’t even come close to dial-up! WTF! I did call the hotline yesterday AM, and two guys from Globelines (entirely different from the install crew who came here last Tuesday afternoon) came over to check the connection and speed later in the afternoon. Yes, all from yesterday Wednesday. And all they ever said was simple and quick: [translated] “Sir, this is r-e-a-l-l-y slow. We’ll try to re-set the connection from the main center to fix this.” Then they went off, speeding…
Now, a little over 20 hours past and there’s no change whatsoever. I am going to give one final call shortly and if this doesn’t get fixed at all, it’s over. I can’t go on being mocked like this at all, it’s not funny…
*Photo courtesy of Speedtest.
September 29, 2008 at 1:40 pm
After over a month of follow-thru with the Cusmer Service Hotline 171, a technician finally came over to check the problem on our Globe landline DSL connection. Guess what the problem all along was? Just modem reconfiguration!!!! And to think those 171 agents and supervisors gave me those baloney on fixing the cabinets & stuff!!
Globelines Customer Service definitely down the drain!!!! They do not care less about service restoration which has gone from ok (24 hours restoration) to bad (5 days restoration) to worse (we are sorry ma’am but we will report your concern!!!! NTC, do step in on this!!!!